Clear terms for straightforward consultancy.

What these terms cover

These Terms & Conditions apply to consultancy services offered by PUNARCH IT DECISION through this website.

By submitting a consultation or booking enquiry, you are asking us to consider providing the selected service. A booking is not treated as confirmed until the consultation details have been agreed with you.

These terms should be read together with the information shown on the relevant service page and our other published website policies.

Consultancy services we provide

PUNARCH IT DECISION provides practical IT infrastructure consultancy for businesses reviewing their existing technology or considering an infrastructure change.

The services currently offered through the website are:

What a consultation includes

Each service has its own scope, which is described on the relevant service page. Unless specifically stated otherwise, our consultancy work may include:

• Discussing your existing IT infrastructure and business requirements
• Reviewing information you provide about your current setup
• Discussing planned technology changes
• Identifying relevant infrastructure considerations
• Discussing practical options and priorities
• Providing recommendations based on the information discussed
• Outlining sensible next steps

Consultancy is separate from implementation

Our website services are consultancy and planning services. They do not include implementation work unless this has been separately agreed.

Unless specifically stated on the service page, the following are outside the standard consultation scope:

• Hardware supply or purchase
• Hardware installation
• Cabling or physical network installation
• Device setup or configuration
• Server installation or migration
• Cloud account administration or tenant setup
• Data migration
• Software development
• Software licensing
• Ongoing managed IT services or monitoring
• Emergency technical support

How a consultation is arranged

The website allows you to submit a request for one of our listed consultancy services.

Payment arrangements

Our consultancy services are offered at the prices shown on the website at the time of enquiry.

The consultation is confirmed with you before payment is arranged. We do not treat the submission of the contact or booking form as payment or as automatic acceptance of a booking.

Payment instructions will be provided once the consultation details have been confirmed.

How the service is delivered

The consultancy services listed on the website are intended to be delivered remotely unless a different arrangement has been agreed in advance.

The consultation will normally take place at the agreed time using the communication method arranged with you.

You should provide accurate and relevant information about your current infrastructure and requirements so that the discussion can be useful and properly focused.

Information you provide

You are responsible for ensuring that the information you provide during the booking process and consultation is accurate and sufficiently complete for the service being requested.

We do not require you to provide passwords, authentication codes or unnecessary access credentials as part of a standard consultation.

Where technical information is relevant to the consultation, you should provide only information that is appropriate for the discussion.

Recommendations and next steps

Recommendations are based on the information discussed during the consultation and are intended to help you make informed infrastructure decisions.

A recommendation does not require you to purchase particular hardware, software or services.

Where several approaches are possible, we may explain relevant considerations so that you can decide which direction is appropriate for your business.

Changing an agreed consultation

If you need to change an agreed consultation time, please contact us as soon as reasonably possible.

We will make reasonable efforts to arrange another suitable time where availability allows.

If a consultation cannot be rearranged, we will discuss the available options with you based on the circumstances and whether the service has already been delivered.

Cancelling a consultation

You can contact us to request cancellation of a consultation before it takes place.

Where a cancellation is requested before the consultation has been delivered, we will consider the request and any applicable refund in line with our Refund Policy and the circumstances of the booking.

If the consultation has already been completed, the service is considered delivered and a refund would not normally be available for the completed consultation.

Refunds and service issues

If you believe there is an issue with a consultation that has been provided, please contact us and explain the situation.

We will review the matter based on the service purchased, the information available and whether the consultation has already been delivered.

Further details about cancellation and refunds are set out in our separate Refund Policy.

Consultation availability

Website availability does not mean that every consultation time is available immediately.

Consultation dates and times are agreed with you after your request has been received.

If your preferred time is unavailable, we will discuss another suitable option.

Technology and external providers

IT infrastructure can depend on hardware, software, cloud platforms, internet connectivity and other services supplied by third parties.

Our consultation may identify considerations relating to these services, but we do not control the operation, availability, pricing or policies of third-party providers.

Any purchase, subscription or contract with a third-party provider is separate from our consultancy service.

Your part in the process

To help us provide a useful consultation, you should:

• Provide information that is reasonably accurate and relevant
• Be available at the agreed consultation time
• Explain the business requirement or technology change you are considering
• Tell us about known constraints that may affect the discussion
• Make your own final decisions about purchases, implementation and changes to your IT infrastructure

Keeping recommendations within the service

Each consultation is limited to the scope described for that service.

If a discussion identifies a requirement outside the purchased consultation, we may explain that it would need separate consideration rather than treating it as automatically included.

This helps keep the fixed consultation price and agreed service scope clear.

A practical approach to responsibility

We take reasonable care when providing our consultancy services and base our recommendations on the information available during the consultation.

However, IT infrastructure decisions can involve systems and circumstances that are outside our control. We cannot guarantee that a particular recommendation will produce a particular commercial or technical outcome.

Nothing in these terms is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

Materials and recommendations

Any written recommendations, notes or other materials prepared specifically for your consultation are provided for your internal business use.

You may use those materials to consider and plan your own technology decisions.

Unless otherwise agreed, our underlying methods, working materials, templates and general know-how remain our own.

Information discussed during a consultation

We will treat business information shared with us during a consultation with appropriate care.

You should avoid providing passwords, security keys or other access credentials unless there is a separate and specific reason for doing so.

Information relating to personal data is handled in accordance with our Privacy Policy and applicable data protection requirements.

Keeping published information accurate

We aim to keep service descriptions, pricing and website information accurate and current.

From time to time, service descriptions or prices may be updated. Any change will apply to new enquiries after the relevant website information has been updated.

A consultation already confirmed with you will remain based on the service and price agreed at the time of confirmation.

Using the website

You may use this website for legitimate business enquiries and for information about our consultancy services.

You should not knowingly interfere with the normal operation or security of the website or use it to submit information that is misleading or unrelated to a genuine enquiry.

Personal information

Personal information submitted through the website is handled in accordance with our Privacy Policy.

Our Privacy Policy explains what information may be collected, why it is used, how it is retained and the rights available to individuals.

If part of these terms changes

If any part of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

Applicable law

These Terms & Conditions are governed by the laws of England and Wales.

Any dispute arising in connection with these terms will be dealt with by the courts of England and Wales, subject to any applicable legal rights or requirements.

Questions about these terms

If you have a question about a consultation, booking, payment arrangement or these Terms & Conditions, please contact us using the contact details provided on our Contact page.

We will aim to deal with your enquiry clearly and help you understand the next step.