Your information, handled clearly.

About this policy

PUNARCH IT DECISION is operated by PUNARCH TECHNICAL SERVICES LTD, company number 16587446.

We provide IT infrastructure consultancy services for small and growing businesses. Our work can include discussions and reviews relating to network infrastructure, connectivity, servers, cloud infrastructure, business devices and planned technology upgrades.

This policy explains what information we may receive, why we use it, how long we normally keep it and the choices available to you.

Information you provide

When you contact us or request a consultation, you may provide information such as:

• Your name and company name
• Email address and telephone number
• Your preferred consultation date or time
• The consultancy service you are interested in
• Details you choose to include about your infrastructure requirements
• Other information you provide when communicating with us about a consultation

We do not ask you to provide information that is not needed to deal with your enquiry or arrange the requested consultancy service.

Information collected through the website

Like most business websites, our website may receive basic technical information when it is accessed. This can include information such as browser type, device information, general usage information and technical details needed to keep the website working properly.

We use this information only where it is reasonably needed for website operation, security, performance and general administration.

How we use your information

Information provided to us may be used to:

• Respond to an enquiry or contact request
• Discuss your business requirements
• Review the consultancy service you have selected
• Arrange a suitable consultation time
• Confirm the scope of a requested consultancy service
• Provide information needed before a consultation is confirmed
• Communicate with you about an existing enquiry or consultation
• Maintain appropriate business and financial records
• Keep our website and business communications operating properly

Why we are allowed to use it

We use personal information only where there is a suitable reason to do so under applicable UK data protection requirements.

Depending on the circumstances, this may include responding to your request, taking steps at your request before arranging a service, carrying out agreed business arrangements, meeting applicable record-keeping requirements or handling a legitimate business need in a proportionate way.

Where your permission is the appropriate basis for a particular use, we will ask for it clearly.

Contact and booking information

Our website may allow you to request one of our IT infrastructure consultancy services through a contact and booking form.

Information submitted through the form is used to understand your request and contact you about the proposed consultation.

A consultation request is not, by itself, a confirmed appointment. We contact you first to discuss and confirm the requested service and suitable arrangements.

Where payment is required for a confirmed consultation, payment arrangements are provided after the consultation has been confirmed.

When information may be shared

We keep personal information within the normal business processes needed to respond to enquiries and provide our services.

Information may be shared with service providers where they are reasonably needed to operate parts of our website, communications, payment processing, hosting or business administration.

Where another organisation handles information for us, we expect appropriate arrangements to be in place for the information involved.

We may also provide information where we are required to do so by law or where it is necessary to protect the operation and security of our business.

Third-party services

Our website and business operations may rely on third-party providers for services such as website hosting, email communication, website security, payment processing and technical administration.

The information available to a provider depends on the service it supplies. We aim to provide providers with only the information reasonably required for their role.

We do not sell personal information to other businesses.

How long we keep information

We do not keep personal information indefinitely. The length of time depends on why the information was collected and whether we still have a genuine business reason to retain it.

Where information is no longer needed, we will take reasonable steps to remove it or make it no longer identifiable.

Keeping information secure

We take reasonable technical and organisational steps to protect information we hold from inappropriate access, loss, alteration or disclosure.

Access to business information is limited to people and service providers who need it for their role.

No online service can remove every technical risk, but we take practical steps appropriate to the type of information and the way it is used.

Your data protection rights

Depending on the circumstances, you may have rights under applicable UK data protection law, including the right to:

• Ask what personal information we hold about you
• Ask us to correct information that is inaccurate or incomplete
• Ask us to delete information where there is no good reason for us to continue holding it
• Ask us to restrict certain uses of your information
• Object to particular uses of your information where the law provides that right
• Ask for information you provided to us to be supplied in a suitable portable format where applicable

Some rights have specific conditions or exceptions. We will consider each request based on the relevant circumstances.

Questions about your information

If you have a question about this Privacy Policy or would like to make a privacy-related request, please contact PUNARCH IT DECISION using the business details below.

Keeping this policy up to date

We may make reasonable changes to this Privacy Policy when our website, services or information-handling arrangements change.

The latest version published on this page will apply from the time it is made available. If a change is important to the way information is handled, we will make the relevant wording clear on this page.