A simple way to arrange your consultation.
Our booking process is designed to keep things clear from the first enquiry. Choose the service that fits your requirement, send us your details, and we will contact you to confirm the consultation before payment is arranged.
Select a service
Choose the consultation that best matches your current IT requirement.
Send your details
Complete the booking and contact form with the information we need.
We contact you
We discuss the requested service and agree a suitable consultation time.
Arrange payment
Payment is arranged once the consultation details have been confirmed.
Attend the session
The agreed consultation then takes place remotely.
Start with the service you need
Our website lists six fixed-price consultancy services covering different areas of IT infrastructure.
You can choose the service that most closely matches your current requirement and submit a booking request through the Contact page.
If you are unsure which service is appropriate, you can explain your requirement in the enquiry form and we can discuss the most suitable option with you before the booking is confirmed.
The consultations you can book
Suitable for businesses reviewing laptops, computers, device replacement, new users or future device requirements.
Focused on network infrastructure, connectivity, connected devices and planned network changes.
Covers current or planned cloud infrastructure and the practical considerations involved.
Suitable for businesses reviewing an existing server environment, capacity, upgrades or replacement options.
A broader consultation covering network, connectivity, server, cloud and business device considerations.
Designed for businesses considering an infrastructure upgrade and needing clearer priorities and practical next steps.
What we need from you
When submitting a booking request, please provide enough information for us to understand what you are looking to discuss.
Depending on the form fields provided, this may include:
- Your name and business details
- Your preferred contact information
- The consultancy service you are interested in
- Your preferred consultation date or timing
- A short description of your IT requirement
- Any relevant information about a planned infrastructure change
A normal booking request should not require passwords, authentication codes or other sensitive access information.
Your request is reviewed first
Once your booking request has been submitted, we will review the information provided and contact you using the details supplied.
We will confirm the requested consultancy service, discuss any relevant details and agree a suitable consultation time.
A form submission should therefore not be treated as an automatic appointment confirmation.
We confirm the consultation with you first.
Once the service and timing have been agreed, we will provide the relevant payment instructions. This keeps the booking and payment process clear from the start.
Payment follows confirmation
The consultancy services shown on the website are fixed-price, one-off services.
Payment is arranged after we have contacted you and confirmed the consultation details.
The booking form itself does not represent payment and does not create an automatic paid appointment.
Once the consultation has been confirmed, we will provide the appropriate payment instructions.
Agreeing a suitable time
We understand that businesses may have different working schedules, so consultation times are arranged with you rather than being automatically assigned when a form is submitted.
You may provide a preferred date or time when making your enquiry. We will confirm whether it is suitable and, where necessary, suggest an alternative.
The consultation duration depends on the service selected and is stated on the relevant service page.
If your plans change
If you need to change an agreed consultation time, please contact us as soon as possible.
We will make reasonable efforts to find another suitable time based on our availability.
Where a consultation has not yet taken place, we will discuss the available options with you before making any further arrangement.
Cancelling before the consultation
If you need to cancel a confirmed consultation, please contact us as soon as possible.
Where payment has already been made and the consultation has not yet been delivered, any applicable refund will be considered in accordance with our Refund Policy.
Once a consultation has been completed, the service has been delivered and a refund would not normally be available for that completed session.
Changes from our side
If we need to change an agreed consultation time, we will contact you and discuss another suitable arrangement.
We will aim to give reasonable notice wherever possible and keep the process straightforward.
If an alternative arrangement cannot be agreed, we will discuss the available options with you.
Keeping the consultation on track
Please make reasonable efforts to be available at the agreed consultation time.
If you expect to be late or cannot attend, please let us know as soon as possible so that we can consider whether the session can be rearranged.
Where a significant delay affects the agreed consultation, the available options will depend on the circumstances and remaining time.
How your consultation takes place
The consultancy services offered through this website are intended to be delivered remotely unless another arrangement has been agreed with you in advance.
The communication method and practical arrangements will be confirmed with you when the consultation is booked.
A standard consultation does not include an automatic site visit, physical inspection or installation work.
Booking the right consultation
Each consultation has a defined scope. The service description on the website explains the main areas covered and the work that is outside the standard consultation.
If your requirement changes after booking, please tell us before the consultation where possible. We can then explain whether the existing service remains suitable or whether a separate discussion would be more appropriate.
Advice comes first
Booking a consultancy service does not create an agreement for hardware supply, installation, configuration, migration or ongoing IT management.
The purpose of the consultation is to help you understand your current infrastructure, requirements, available options and sensible next steps.
You remain free to decide how and when to act on any recommendations provided.
Preparing for your consultation
A consultation is more useful when the information discussed is reasonably accurate and relevant to your business requirement.
You may wish to have general information available about your current devices, network, servers, cloud services or planned technology changes, depending on the service selected.
We do not expect you to prepare a formal technical report before the consultation.
Refunds relating to bookings
If you have paid for a consultation and subsequently need to cancel it, please contact us promptly.
Refund requests are considered in line with our Refund Policy and the circumstances of the booking.
Where a refund is agreed, it will be handled using the applicable payment method and within the relevant processing period.
Need to change or discuss a booking?
If you need to amend your preferred time, ask about a service or discuss a booking request, please use the contact details available on our Contact page.
Please include enough information for us to identify the enquiry and understand what you need help with.
Choose the right session. Then take the next step.
Our booking process keeps the consultation straightforward: submit your request, confirm the details with us, arrange payment, and attend the agreed session with a clear understanding of what you want to review.